At Mona Grooves, we are dedicated to ensuring that your order reaches you safely and efficiently. We take great care in packaging and dispatching all items to maintain the quality and integrity of our products.
Order Processing
All orders are processed once they have been confirmed. You will receive an order confirmation via email containing your order details and tracking information (if applicable).
Our team ensures that each order is properly inspected before dispatch to guarantee quality assurance.
Shipping Methods
We provide reliable shipping services through trusted delivery partners to ensure that your items reach you securely. The delivery method may vary based on your location and the type of products purchased.
All deliveries are made to the address provided at checkout, so please ensure your contact and address details are accurate to avoid any delays or issues.
Order Tracking
Once your order is shipped, you will receive a notification with your shipment details. This may include tracking information if available, so you can monitor the progress of your delivery.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our support team within 48 hours of delivery at [email protected].
Provide your order number, photos of the damaged package or items, and a brief description of the issue. We will review your request promptly and assist with replacement or resolution.
Address Accuracy
Please double-check your delivery address before completing your order. Mona Grooves is not responsible for packages lost or delayed due to incorrect or incomplete address details provided by the customer.
Order Confirmation and Communication
After placing an order, you will receive a confirmation email summarizing your purchase. Updates or notifications related to your shipment will be sent to the email address you provided.
If you have not received your confirmation email within a few hours, please check your spam or junk folder, or contact us at [email protected] for assistance.
Contact Us
For any questions or concerns about shipping, please reach out to our customer support team:
Email: [email protected]